FACTORS CONSTRAINING LEADERSHIP CAPACITY IN RESOLVING CONFLICTS AT THE ZANZIBAR STATE TRADING CORPORATION (ZSTC)
Keywords:
Leadership, Conflict Management, Resolution, Public InstitutionsAbstract
Despite the critical role of leadership in conflicts management in public organizations, alongside with the various initiatives undertaken to enhance this role, ineffective conflicts management continues to be a big challenge in public organisations and at the Zanzibar State Trading Corporation (ZSTC) in particular. Consequently, this study looks into the factors constraining leadership role in managing conflicts and recommends strategies for improving leaders’ capacity to conflicts management at ZSTC. Qualitative approach was adopted and data were drawn from a purposive sample of 65 respondents through in-depth interviews, documentary review, Focus Group Discussions (FGDs) and non-participant observation. Findings confirmed that constraints to leadership in managing conflicts were in four categories; notably lack of effective communication, ineffective leadership and management practices, inequitable distribution of resources, and nonexistence of conflicts management institutions. To ensure effective leaders’ role in managing conflicts, leaders need to have sound plans, adequate budget, engage in financial resources mobilisation and ensure recruitment of staff with relevant skills, as well as build capacities of the existing staff on communication and conflicts management skills. The organization should devise effective policies to smoothen conflict managementReferences
Abiodun, A. R. (2014). "Organizational conflicts: Causes, effects and remedies." . International Journal of Academic Research in Economics and Management Sciences, 3(6): 118.
Algert, N. E. (2002). Understanding Conflict and Conflict Management. NSF Foundation Coalition, 1. https://doi.org/http://www.foundationcoalition.org/teams.
Ammon, U. (2006). "Language conflicts in the European Union: On finding a politically acceptable and practicable solution for EU institutions that satisfies diverging interests." . International Journal of Applied Linguistics , 16(3): 319-338.
Babbie, E. (2004). "The practice of social research 10th ed." . Belmont, California.
Babeiya, E. (2011). Trade Unions and Democratization in Tanzania: End of an Era? . Journal of Politics and Law, 4(1), 123–131. https://doi.org/10.5539/jpl.v4n1p123.
Barmao, C. (2013). Conflict : Challenges and Mechanisms Head Teachers can use to Manage Conflict towards an improvement Teacher Morale in Public Primary Schools in Eldoret Municipality , Kenya. 14–22.
Baxter, P., & Jack, S. (2008). "Qualitative case study methodology: Study design and implementation for novice researchers." The qualitative report.
Brewer, N. e. (2002). "Gender role, organizational status, and conflict management styles." . International journal of conflict management , 13(1).
Burton, J. (1990). Conflict: Human Needs Theory. Center for Conflict Analysis and Resolution
George Mason University, Virginia, USA
Çatişmanin, Ö. R. (2015). Role Of Managers In Solving Conflicts In The Organizations Pelin Şahin YARBAĞ. . 16(1), 109–120.
Charles, A., & Osah, G. (2018). Economic Theory of Conflict. International Journal of Advanced Research, 6(11), 603–611. https://doi.org/10.21474/ijar01/8036.
De Graaf, G., & Van Der Wal, Z. (2010). "Managing conflicting public values: Governing with integrity and effectiveness." The American Review of Public Administration. 40(6): 623-630.
Fusch Ph D, P. I., & Fusch Ph D, G. E. (2015). "Leadership and conflict resolution on the production line.". International Journal of Applied Management and Technology, 14(1): 7.
Haron, N. A. (2012). Chapter 4 research design and method. 85-134.
Hener, G. (2010). Communication and conflict management in local public organizations. Transylvanian Review of Administrative Sciences . (30), 132–141.
Johansen, M. L., & Cadmus, E. (2016). "Conflict management style, supportive work environments and the experience of work stress in emergency nurses.". Journal of Nursing Management, 24(2): 211-218.
Karadakal, N. V. (2015). "Impact of leadership role perspective on conflict resolution styles-a study on small and medium sized entrepreneurs of Karnataka State in India.". Journal of Global Entrepreneurship Research , 5(1): 4.
Kariuki, P. e. (2012). "Firm strategy, business environment and the relationship between firm level factors and performance." . Journal of Department of Business Administration, 2(1): 95-122.
Kazimoto, P. (2013). Analysis of Conflict Management and Leadership for Organizational Change. . International Journal of Research In Social Sciences, 3(1), 16–25.
Kiage, J. O. (2013). "Factors affecting procurement performance: A case of ministry of energy." . International journal of business and commerce, 3(1): 54-70.
L., N. S. (2006). Managing Conflict Program. A Guide for Volunteer Boards, 1–5.
Lan, Z. (2005). "A Conflict Resolution Approach to Public Administration." Public Administration. 57(1): 189.
Leung, Y. F. (2009). Conflict Management and Educational Intelligence. Southern Cross University, Lismor: Unpublished Thesis for Degree of Business Administration.
Maug, E., & Yilmaz, B. (2002). "Two-class voting: a mechanism for conflict resolution." . American Economic Review , 92(5): 1448-1471.
McClinton, P. (2014). Leadership & Conflict Management. A Review of the Literature Module 4.
McCormick, D. W. (2007). "Dramaturgical analysis of organizational change and conflict." . Journal of Organizational Change Management.
Mitra, A., & Ray, D. (2014). Implications of an economic theory of conflict: Hindu-Muslim violence in India. . Journal of Political Econom, 122(4), 719–765. https://doi.org/10.1086/676316.
Mulkeen, A. (2009). Teachers in Anglophone Africa. . https://doi.org/10.1596/978-0-8213-8053-6.
Nchimbi, A. (2018). The Trade Unions Performance in Tanzania . The Perceptions of School Teachers Union in. (August)., https://doi.org/10.4236/jss.2018.64021.
Ndibalekera, S. (2012). Performance of Procurement Departments in Regional Referral Hospitals of Eastern Uganda Region, Uganda Martyrs University.
olasumbo Oredeina, A., & Eigbe, M. (2014). "Leadership negotiation skill as correlate of university conflict resolution in nigeria.". Procedia-Social and Behavioral Sciences, 112: 1237-1245.
Omisore, B. O. (2014). Organizational Conflicts : Causes , Effects and Remedies. . 3(6), 118–137.
P.D., & Sung, H. (1994). Social Conflict Escalation: Stalemate and Settlement. . New York: McGraw-Hill.
Rahim, M. A. (2002). "Toward a theory of managing organizational conflict.". International journal of conflict management, 13(3).
Rispens, S. e. (2020). "Conflict Management Style Asymmetry in Short-Term Project Groups.". Small Group Research, 1046496419894637.
Robbins, S. e. (2003). Management Forest. Rubin: NSW: Pearson Education.
Saeed, T. e. (2014). "Leadership styles: relationship with conflict management styles." . International journal of conflict management.
Saha, R. (2017). Influence of Personality Traits on Leadership Roles on Conflict Management Style within the Organization Influence of Personality Traits on Leadership Roles on Conflict Management Style within the Organization. (November).
Salum, V. S. (2017). Mechanisms of Conflict Management in Tanzania ’ s Local Government Authorities : A Case of Bukoba Municipal Council. . 7(3), 269–286. https://doi.org/10.5296/jpag.v7i3.11681.
Shanka, E. B., & Thuo, M. (2017). Conflict Management and Resolution Strategies between Teachers and School Leaders in Primary Schools of Wolaita Zone , Ethiopia. . 8(4), 63–74.
Slaikeu, K. A. (2005). System for the analysis of organizational conflicts, Google Patents.
Smiley, F. (2018). "Leadership Guide to Conflict and Conflict Management." . Leadership in Healthcare and Public Health.
Spaho, K. (2013). Organizational communication and conflict. . 103–118.
Spinks, N., & Canhoto, A. I. (2015). Case study research design. 1–11.
Swanström, N. L. (2005). Conflict,Conflict Prevention, Conflict Management and Beyond. A conceptual exploration in Conflict Management and Conflict Prevention in Northeast Asia.
Sylvester, R. K., & Ferrara, J. A. (2003). "Conflict and ambiguity implementing evolutionary acquisition.(Lessons Learned)." Acquisition Review Quarterly. 10(1): 3-29.
Terziev, V., Kuzdova, B. V., & Georgiev, M. (2018). Управление на конфликти в организациÑта (Conflict Management in Organization). . Ssrn, (May). https://doi.org/10.2139/ssrn.3137762.
Tjosvold, D. (2008). "The conflictâ€positive organization: It depends upon us." Journal of Organizational Behavior: . The International Journal of Industrial, Occupational and Organizational Psychology and Behavior , 29(1): 19-28.
Tonder, C. v. (2008). "The causes of conflict in public and private sector organizations in South Africa.".
Turkalj, Z., Fosic, I., & Dujak, D. (2008). Conflict managment in orga. InterdisciplinaryManagementResearch, 4(28), 505–515.
Tjosvold, D. (2008). "The conflictâ€positive organization: It depends upon us." Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior 29(1): 19-28.
Williams, C. (2007). Research Methods. 5(3), 65–72.
Wachiuri, E. W. (2019). Influence of supplier evaluation criteria on the performance of state corporations in Kenya, jkuat-cohred.
Zhang, S. J., Chen, Y. Q., & Sun, H. (2015). Emotional intelligence, conflict management styles, and innovation performance: An empirical study of Chinese employees. International Journal of Conflict Management, 26(4), 450–478. https://doi.org/10.1108/IJCMA-06-2014-0039.
ud Din, S., et al. (2011). "An investigation of conflict management in public and private sector universities." African Journal of Business Management 5(16): 6981-6990.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2021 Business Education Journal
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.