negotiation

PRACTICAL TRAINING: NEGOTIATION TACTICTS IN LEADERSHIP

Course Description:
Businesses and corporations today take negotiation as critical skill today as it has ever been, because it cannot be avoided. Whether in tabling the terms of a new deal, overcoming conflict with colleagues or partners in a corporate or business, or settling a dispute, negotiating is a daily dynamic of our professional lives. In negotiations, every party has different interests, preferences and perspectives that every party wants to perform well and get away from the negotiation table with as many resources as possible. Things can get worse when you are negotiating with partners who are mostly competitive or who routinely negotiate in a non-integrative (or less win-win) context. So how do you restructure negotiation to ensure that you reach the best agreements, concessions and outcomes for you and your business? This course will enable every participant to have fruitful negotiations by engaging appropriate tactics.

Learning Outcomes:
At the end of the course participants will be able to
• Understand the relationship between negotiation and leadership
• Understand the processes of negotiations
• Apply appropriate negotiation tactic
• Solve the conflict rises in negotiation
• Avoid common mistakes in negotiations
• Being effective in negotiation


Course Contents:
 Concept of negotiations and leadership
 Importance of negotiation in leadership
 Processes of negotiations
 Negotiations tactics
 Managing conflicts in negotiations
 Identify common negotiating mistakes
 Approaches to successful negotiation.


Target Group:
This intensive program is ideal for those looking to understand the big picture of building and executing a negotiation skills strategy.
This class is ideal for: Relationship officers. CEOs, Managers at all levels, Business owners, Finance manager and Operation manger

Date: 11thth to 13th October 2021

Time: From 09:00 hours to 04:00 hours

Venue: Bagamoyo / Morogoro

Course Fees:
The course fee of TZS 750,000 covers costs of facilitation, training materials (stationery and other consumables), and venue during session. Participants/clients are expected to meet their transport costs to and from the venue, accommodation, healthcare and other allowances if applicable for participants. Payments should be done in advance.


FOR MORE INFORMATION PLEASE CONTACT COURSE COORDINATOR:
EUNICE NYANGE
TEL NO: 0755 196 877
EMAIL: This email address is being protected from spambots. You need JavaScript enabled to view it.
Please Note:
Our Account Number: 191504001632
Bank Name: Tanzania Postal Bank
Account Name: ASSOCIATION CBE CONSULTANCY BUREAU

customerservice

PRACTICAL TRAINING: CUSTOMER SERVICE MANAGEMENT

Course Description:
Due to stiff competitions in various industries, the sustainability of business organizations has greatly been influenced by the high level of customer service. Business managers and service providers are diligently fixing their eyes on customers who come to transact business with them daily, and how to attract or find new customers for their businesses. This draws an idea that propels the need for managers and service providers to become customer service centered by understanding customer service work environment, methods for successful customer relations and retentions, and the ability to meet and exceed customer expectations. This course aiming at sharpening the techniques to attract and retain customers.

 

Learning Outcomes:
At the end of the course participants will be able to
• Develop the skills on how to serve customers effectively within the organisation
• To implement necessaries skills on how to handle customers complaints
• Apply different strategies dealing with dissatisfied customers
• Learn to develop effective communication strategies that will bring positive impact to the organisational goal
• Earn a Customer service management Certificate of Participation from the College of Business Education

Course Contents:
 Customer service concept.
 Solving customers problem
 Effective communication with customers
 Copping with dissatisfied customers
 Professional approaches to convey bad news to customers

Target Group:
This intensive program is ideal for those looking to understand the big picture of building and executing a customer service strategy. Participants should be familiar with customer care experience and how customer care is an important aspect of customer service because it fosters an emotional connection with the brands community.
This class is ideal for: Relationship officers; Sales managers; Marketers; Marketing students; Public relation officers; Customer service officers; Communication officers; Desk officers.

Date: 25th to 27th October 2021

Time: From 09:00 hours to 04:00 hours

Venue: Bagamoyo / Morogoro

Course Fees:
The course fee of TZS 750,000 covers costs of facilitation, training materials (stationery and other consumables), and venue during session. Participants/clients are expected to meet their transport costs to and from the venue, accommodation, healthcare and other allowances if applicable for participants. Payments should be done in advance.


FOR MORE INFORMATION PLEASE CONTACT COURSE COORDINATOR:
EUNICE NYANGE
TEL NO: 0755 196 877
EMAIL: This email address is being protected from spambots. You need JavaScript enabled to view it.
Please Note:
Our Account Number: 191504001632
Bank Name: Tanzania Postal Bank
Account Name: ASSOCIATION CBE CONSULTANCY BUREAU

quali analys

TRAINING COURSE ON QUALITATIVE ANALYSIS
15th to 17th June 2021
The main objective of this workshop is to equip participants with necessary hands-on skills to how to conduct qualitative research. Participants will gain knowledge and skills on how to develop a qualitative research design, develop an appropriate theoretical framework, apply relevant methods on data collection and analysis, and how to write a publishable qualitative research journal article.

LERANING OUTCOMES
• Understand qualitative Research study designs
• Comprehend how to mix and Integrate qualitative methods with other methods
• Formulate the research question in qualitative studies
• Develop a theoretical framework in qualitative research
• Apply sscientific rigour and trustworthiness in Qualitative Research
• Determine sampling strategies and sample sizes in qualitative Research
• Design and facilitate unstructured interviews, focus group discussions, & ethnographic observations
• Conduct qualitative ¬¬data transcription, translation and analysis using Nvivo software
• Understand ethical issues in qualitative research
• Write a publishable qualitative journal article

WHO SHOULD ATTEND?
 Interested academic staff, researchers, information professionals, government ministry representatives, civil society representatives, postgraduate students from different institutions
 To maximize the productivity, participants are encouraged to have research ideas that they wish to work on groups

DATE & VENUE
 Date   :    5th – 8th October 2021
 Venue :   CBE Dar es Salaam Campus
 Time    :  2.00 pm to 5.00 pm

DELIVARABLES
The four days’ course will have concept note on the qualitative research based on the group work.

 

COURSE FEES:
The course fee of TZS 350,000 (for Tanzanians) and equivalent of US$ 200.00 (for foreigners), for payment visit CBE online payment Portal: This email address is being protected from spambots. You need JavaScript enabled to view it.

FACILITATORS
The workshop will be facilitated by experienced facilitators from the College of Business Education.

CONFIRMATION
You are requested to confirm your participation before 30th May, 2021

Contact Details


Ms. Neema  Kitonka
Consultancy Bureau.
P. O. Box 1968
Dar es Salaam
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Fax: +255 22 2150122
Mob: +255 782 003 350

Dr. William Gomera
CBE Consultancy Bureau
P. O. Box 1968
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Fax #: +255 22 2150122
Mob: +255-655 853347

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17 Sep 2021

multimedia

The College of Business Education is looking for a qualified applicant who will be engaged as Multimedia Specialist for a ...

SHORT COURSES AND REVIEW CLASSES AT CBE

History of CBE

The COLLEGE OF BUSINESS EDUCATION (CBE) was established in 1965 by the Act of the Parliament. COLLEGE OF BUSINESS EDUCATION Act No. 31 of 1965. His Excellency, J.K. Nyerere, the first President of the United Republic of Tanzania officially opened the new College in January 1965. The College was officially named the “College of Business Education” (CBE). The said Act of Parliament gives the College its legal status as an autonomous institution with its Governing Body. The College shall be governed and administered in accordance with the provisions of this Act.

CONTACT US

The origin of the College of Business Education (CBE) is closely linked to the history of the Nation itself.

Address : Bibi Titi Mohamed Rd. P. O. Box 1968, Dar es Salaam

Hotline : +255-022-2150177