Published: 19 April 2021
Training Course on Customer Care in the Banking Industry
The main objective of this workshop is to build and provide necessary digital customer care skills needed to transform customer care in the Banking Industry from cost to profit centre within the Banking Industry and increase customer loyalty.
TOPICS TO BE COVERED
Banking Industry in the Digital Era
Digital Customer Services in the Banking Industry
How to integrate social customer care using social media channels in the Banking Industry
How to strategically leverage Customer Care in the Banking Industry
Handling Complaints and Difficult customers
Building a Digital Customer Care Hub in the Banking Industry
WHO SHOULD ATTEND?
Customer service managers or supervising directors, Digital Marketing Managers, staff banks and customers who use bank services
DATE & VENUE
Date: 1st – 4th June 2021
Venue: CBE Mwanza Campus
Time: 2.00 pm to 5.00 pm
The workshop will be facilitated by experienced facilitators from the College of Business Education.
You are requested to confirm your participation before 28h May, 2021
Mr. Godian Bwemelo,
Mob: +255-766 125405
P. O. Box 3168,
Miss Evelyne Magambo,
Mob: +255-767 257091
P.O. Box 3168,