Published: 19 April 2021
Training Course on Customer Care in the Hospital Industry
The overall objective of this training is to build the capacity of staff on the application of customer care principles, values, tools and techniques to deliver great services to their customers. The training is designed to provide participants with practical skills to improve customer service and professional relationships with internal and external customers
TOPICS TO BE COVERED
Customer Service in Today’s Business Environment
Customer Service and Customer Care: The Basics
Developing a Strong Customer Service Culture at Hospitals
Understanding & Managing Customer Expectations at Hospitals
How to Interact Effectively with Customers
How to Deal with Challenging Situations
WHO SHOULD ATTEND?
Customer service Managers, Supervising directors, Marketing managers, Hospital staff and any person who interact with hospital services
DATE & VENUE
Date: 28th to 30th April 2021
Venue: CBE Mwanza Campus
Time: 2.00 pm to 5.00 pm
The three days’ course will be facilitated by experienced consultants who have actively implemented the principles, tools and techniques they are teaching. This training will utilize a participatory approach, with a focus on achieving optimal results.
The workshop will be facilitated by experienced facilitators from the College of Business Education.
You are requested to confirm your participation before 25th April, 2021
Ms. Magambo, E,
Mob: +255-767 282301
P. O. Box 3168,
Mr. Nuran Mwasha
Mob: +255-713 949363